Senior Desktop Support Engineer

Mana Products, a leading contract cosmetics manufacturing company in Long Island City seeking candidates for a Senior Desktop Support Specialist. This position is responsible for handling end-user desktop support requests including issues relating to their computer needs and mobile devices. Must have good judgement and expertise skills such as critical thinking, teamwork, and sense of urgency will be a required part of the position.  

Duties and Responsibilities:

  • Daily End-user support for Microsoft Windows 10 and MacOS

  • Configure and troubleshoot mobile data collection devices (handheld scanners and printers)

  • Manage, provision and maintain iPads

  • Office 365 administration and troubleshooting

  • Support end-user mobile devices (iOS and Android) including setting up E-mail Accounts and configuring business applications.

  • Install VPN client and train end-users as needed

  • Provide technical support to remote personnel

  • Maintain the accuracy of IT inventory

  • Manage desktop support ticket queue and respond to tickets in a timely manner

  • Install, upgrade, repair and replace workstations, laptops and VOIP phones

  • Addressing user tickets regarding hardware, software and networking

  • Develop and document standardized user procedures and processes


  • 2 or 4-year degree in computer science or related field

  • 3-5+ years of previous experience in a Desktop Support Engineer role supporting 100+ users

  • Strong working knowledge of Windows 10, MacOS, Windows Server, VMWare

  • Hands on experience with iOS devices

  • Experience with Adobe Creative Suite

  • Strong understanding of TCP/IP networking (routers, switches, firewall, wireless etc.)

  • Experience with Microsoft Active Directory, DNS, Windows file permissions, Group Policy, PowerShell

  • Experience with VPN technologies

  • Experience with VoIP technologies

  • Experience with Office 365

  • Strong knowledge in Microsoft Office, Anti-Virus/Anti-Malware, desktop/laptop imaging

  • Strong verbal and written communication skills with a focus on customer service with a sense of urgency

  • Ability to work in a fast-paced and changing environment, manage user expectations and potential risks

  • Self-Motivated and proactive individual

  • Able to work after hours when needed

  • A team player who goes above and beyond base job responsibilities

  • Good organizational skills

  • Able to communicate with senior management team appropriately and effectively

  • Excellent professional and personal presentation

  • CompTIA A+ , Network+, MCSA or other related certifications

Contact Information:

Sr. Human Resources Advisor
32-02 Queens Boulevard, Long Island City, NY 11101
Tel: 718-361-2550 x3213